Business Texting

The call you miss is the job you lose

When someone rings a local business and nobody picks up, they don’t leave a voicemail. They hang up and ring the next name on the list. You never find out it happened.

Business texting closes that gap. Miss a call and the caller gets a text back within seconds: you’re with a customer, here’s when you’ll ring back, or just reply to this message. The job stays yours while you finish what you’re doing.

Everything it does

Missed-call text back. Any call you can’t take gets an automatic reply, so nobody is left wondering whether you’re still trading.

One inbox for replies. Messages land in a shared inbox your team can see, instead of disappearing into somebody’s personal phone. Anyone can pick the conversation up.

Appointment reminders. Confirmations and reminders go out on their own. Fewer no-shows, and far fewer “sorry, did we say Tuesday?” phone calls.

Promotions to people who asked for them. A quiet week, a cancellation to fill, a seasonal offer — sent to the customers who’ve agreed to hear from you.

Done properly, or not at all

Canada has strict rules about texting customers. You need their permission before you send anything promotional, every message needs a working way to opt out, and you have to be able to show who agreed to what. Get it wrong and the penalties are real.

We set it up so that side of it is handled from day one: consent captured properly, opt-outs honoured automatically, and a record you can point to if anyone ever asks. It’s the part most people don’t think about until it becomes a problem.

What you get

• Set up around how your business actually takes calls and bookings
• Templates written for the messages you send most often
• Consent and opt-out handled correctly from the start
• Your staff walked through it in person until they’re comfortable with it
• Someone local to ring when you want something changed

Which platform we build it on depends on how you work today, so we’ll confirm the specifics — including how it fits with your current number — when we quote you.